CallerX Support

CallerX: Spam & Number Search for iPhone

Need help? Email us at sojitrakalpeshm@gmail.com.
Please include your iPhone model, iOS version, and a short description of the problem. We usually reply within 2 business days.

Frequently asked questions

How do I turn on caller ID for incoming calls?

Open the iPhone Settings app › Apps › Phone › Call Blocking & Identification, and switch on CallerX. On older iOS versions it is Settings › Phone › Call Blocking & Identification.

Why doesn't CallerX show a custom screen when someone calls?

iOS does not allow apps to replace the incoming call screen. CallerX supplies labels to iOS ahead of time, and iOS shows them under the number when the call rings.

How do I look up a number?

Open the Lookup tab and type or paste the number, including the country code. You can also dial it on the built-in keypad or scan it with Tools › Scan a Number.

Where do lookup names and spam counts come from?

From a community lookup service. Results can be incomplete or out of date, so treat them as a guide.

Does CallerX upload my contacts?

No. Your address book stays on your iPhone. Only the number you look up is sent to the lookup service. See our Privacy Policy.

How do I block or unblock a number?

Open the contact or caller card and tap Block. To unblock, go to Tools › Blocked Contacts. Make sure CallerX is switched on in Call Blocking & Identification (see above).

I merged contacts by mistake. Can I undo it?

Merges change your iPhone address book. If you use iCloud Contacts, you can restore an earlier version at icloud.com › Account Settings › Restore Contacts.

Scan a Number isn't working.

Make sure Camera access is allowed in Settings › Privacy & Security › Camera › CallerX, hold the phone steady, and make sure the number is well lit. Recognition happens on your device.

My contacts don't appear.

Allow Contacts access in Settings › Privacy & Security › Contacts › CallerX and choose Full Access.

How do I change the app language?

Open Settings inside CallerX and tap Language. CallerX is available in 10 languages.

How do I remove my number from the lookup database or dispute a spam report?

Email sojitrakalpeshm@gmail.com from any address with the phone number (including country code) and your request. We will review it and reply.